Manufacturing Services

Spare Part Management

With the focus on high volume production of complexity or quality products for their OEM customers many Tier I suppliers are overstrained with the workload and costs associated with the manufacturing and management of low volume and spare parts.

Service Part Management is the main component of a complete strategic service management process that companies use to ensure that right spare parts and resources are at the right place at the right time.

Economic considerations like

• the parts might never be used
• the parts might not be stored properly
• the cost of inventory for spare parts on hand is too high
• the ability to obtain the parts when needed from a remote source, such as vendor, supplier is difficult

could lead to the conclusion, that service part management might be not very important or can be neglected, but it could be devastating wrong to ignore the potential impact of poor customer satisfaction if the customer has to wait too long for their car to be fixed.
Therefore companies need to plan and align their service parts inventory and workforce resources to achieve optimal customer satisfaction levels with minimal costs.

GAP Inc. is working with Automotive Companies to

• develop a cost effective service part management plan
• provide resources for service part operations
• provide space for storage, repacking, labeling and shipping
• take over complete service part operations to enable the client to concentrate on their core competencies

We are open and ready to cooperate with you in regards to your service parts management projects for current and future carlines and to work out a concept for cost reduction and process improvement.